Technology is a huge part of life at Yale and can also have a steep learning curve. From free software to free IT support, you are never on your own here. The following information should get you started on your way to technological comfort on and off campus.
Yale IT
Whenever you are in doubt, the first line of support is the IT at Yale website. There you can find information on reporting a problem, a 24 hour service line (203) 432-9000, and online chat with the Help Desk.
Walk-In Centers
For problems with hardware and software that you just cannot seem to solve on your own, over the phone, or through chat, Yale provides three walk-in centers for students that are free of all service charges. In the event of a hardware replacement, you will only be asked to pay for parts and shipping. For locations and more information visit the Walk-in Centers website.
On-Campus Access
Access to all Yale services while on campus is available through the Yale Secure wifi network. Use your NetID and password to connect your device.
Off-Campus Access
For access to Yale services from off campus, it is necessary to login to the VPN through the CISCO-Anyconnect Client.
VPN
Yale VPN (VIrtual Private Network) is a way to securely access Yale’s restricted services and resources on the University or Yale-New Haven Hospital (Y-NHH) network from a non-Yale internet sources. VPN is also required for remote access to on-campus workstations via Remote Desktop Protocol (RDP). While VPN provides excellent network security, it should only be used from an appropriately secured computing device.
VPN Access Instructions:
Windows Operating System
MacOS
iOS
Web-based
For more information, platforms, and other questions
Useful Apps
VPN Cisco Anyconnect (computer and phone)
Securely access restricted services and resources on the Yale University or Yale-New Haven Hospital (Y-NHH) networks while off campus.
Duo Mobile (phone)
Two Factor Authentication: required to access internal Yale sites when off campus.
LiveSafe (phone)
Summon help with one click, live chat with safety officials, and temporarily provide your location to friends and family until you safely reach your destination.
DoubleMap (phone)
Shows live route updates, GPS locations, and arrival estimates for Yale Shuttles
TapRide (phone)
Summon Yale Safe Rides between 6pm and 6am, which deliver you door to door within the shuttle zone
See.Click.Fix (phone)
New Haven community engagement app which enables easy reporting of civic issues, from potholes to downed trees to broken traffic lights.
Useful Websites
IT at Yale: Incoming Students
A guide to technology and computing for new students at Yale provided by the IT office
Yale Software Library
For a range of available software including free student versions of Microsoft Office, Cisco Anyconnect, and Endnote.
Yale Graduate Student Assembly (GSA)
A list of representatives, information on GSA actions and more…
Social Media
Facebook Groups/Pages
- Yale Off-Campus Community
- Yale Graduate Student Assembly GSA
- Yale Student Technology Support
- Yale Spouses & Partners of Grad & Prof Students
- Yale Grad Student Families and Children
- Free & For Sale
- New Haven Events and Happenings
- Yale Off-Campus Housing: Rentals, sublets, roommates
Instagram Feeds
- @yale- Yale University
- @theyalegsa- The Yale GSA
- @yalegsas- Yale Graduate School
- @handsomedanxviii- Handsome Dan